Cashier job description template
A cashier job description sets out how the role takes payments and serves customers at the till. This template, written for shops, restaurants and other businesses in Saudi Arabia, covers point-of-sale transactions, cash, card and mada payments, invoices, refunds, opening and closing till counts and customer service, with neutral wording and placeholders. Copy it or download it as Word.
Replace everything in [square brackets] with your details.
Job title: Cashier
Department: [Store / Branch]
Reports to: [Store supervisor / Branch manager]
Location: [Branch name and city]
Employment type: [Full time / Part time / Shift based]
Job purpose
To take customer payments at [Company name]’s [Store / restaurant] quickly and accurately, and to give every customer courteous service at the till.
Key responsibilities
- Open and close the till with the opening float and a counted, signed balance.
- Scan or enter items and check that prices and promotions are applied correctly.
- Take cash, card, mada and other approved payments, and give the correct change.
- Issue the invoice from the point-of-sale system for every sale.
- Process returns, exchanges and refunds under the company’s policy and approvals.
- Report cash differences, suspected fraud or counterfeit notes to [Supervisor] at once.
- Hand over cash and card reports to [Supervisor] at the end of each shift.
- Answer customers’ questions and pass complaints to the supervisor.
- Keep the till area clean and tidy, and stocked with bags and receipt rolls.
- Help with shelf filling or packing when the till is quiet.
Qualifications and experience
- [Secondary school certificate].
- [Number] months or years of cashier or retail experience, or none for an entry-level role.
Skills
- Accuracy with cash and numbers.
- Courteous communication in Arabic and English.
- Ability to use a point-of-sale system after training.
- Honesty and the ability to stay calm when the queue is long.
Working conditions
Working hours: [Days, hours and shift pattern, within the Labour Law limits]
Place of work: [Branch address]
Probation period: [Number] days, up to 180 days, as set in the contract
Pay and benefits: [Salary range or “to be discussed”], [Housing and transport allowances], [Medical insurance], [Other benefits]
How to apply
[How to apply and the closing date]
How to adapt it
- Say where the till is: a supermarket, a pharmacy, a restaurant or a fuel station, and the payment methods you take.
- State the shift pattern, including evenings, weekends and Ramadan hours.
- Add your cash-handling rules in the contract or policy rather than the advert.
What to avoid in a job ad
- Requirements based on gender, age, nationality or religion. Describe the work and the skills, and let anyone who meets them apply.
- Making the cashier personally liable for every shortage in the advert; set fair rules in a written policy instead.
- Pay or benefits the offer will not match.
Some professions and activities are reserved for Saudis, or need a set share of Saudi employees, under Saudisation decisions, and some of these cover retail. Check the decisions that apply to your activity and this profession on Qiwa before you advertise, and see Saudisation.
RafiqHR’s Recruiting module, in the All-in-one plan, posts the job to your careers site, job boards and Jadarat, and Rafiq AI drafts a first version of any description in the free job description generator.
Official sources
Frequently asked questions
What does a cashier do?
A cashier scans or enters items, takes cash, card and mada payments, issues the invoice from the point-of-sale system, handles returns under policy, counts the till at the start and end of the shift, and answers customers’ questions politely.
How should cash differences be handled?
Set it out in a written cash-handling policy: who counts the till, who signs the count, and how differences are reported and investigated. Deductions from wages are limited by the Labour Law, so check that any deduction for a shortage is allowed before you make it.
Are cashier roles covered by Saudisation?
Saudisation decisions cover some retail activities and professions. For example, the ministry’s decision for grocery stores and supermarkets covers the customer cashier and checkout supervisor roles, as well as customer service. Check the decisions that apply to your activity and the cashier profession on Qiwa before you advertise.
This is general information to help you understand the topic. It is not legal advice. Rules and rates change: always check the official text on the relevant authority’s platform and consult a qualified adviser before acting.
