Terms of service
Draft: this document is an initial draft that has not yet been reviewed by legal counsel, and it is not in force until approved and published in final form. Text in square brackets must be completed.
Last updated 20 October 2026
These terms govern your use of the RafiqHR website and services provided by [Legal entity name]. Paid subscriptions are also governed by the subscription agreement and data processing agreement signed with the customer, which prevail over these terms in case of conflict.
1. Acceptance
By using the website or opening a workspace, you agree to these terms on your own behalf or on behalf of the company you represent, and you confirm that you have the authority to do so.
2. The service
RafiqHR is a cloud software platform for HR, payroll and talent management that includes an AI agent.
3. Free trial
We may offer a free trial for a limited period. When it ends, no paid subscription starts without your approval, and we may delete trial data a reasonable time after the trial ends if you do not subscribe. [Period to be completed].
4. Prices and payment
Prices published on the website are in Saudi riyals per employee per month, billed annually in advance, and exclude VAT. The final price and subscription term are set in the order form or contract.
5. Customer responsibilities
The customer is responsible for the accuracy of the data it enters, for giving its users appropriate permissions, and for reviewing and approving payroll results and statutory calculations before payment or submission to any authority. The platform is a tool and does not replace legal or accounting advice.
6. The AI agent
Rafiq AI works with the user’s permissions, shows actions before carrying them out, and sensitive actions require a human approval. AI output can contain errors, and users should review it before relying on it.
7. Data and ownership
The customer keeps ownership of its data. We process it only to provide the service, under the data processing agreement and the privacy policy. The customer can export its data throughout the subscription and for a reasonable period after it ends. [Period to be completed].
8. Acceptable use
The service may not be used for any unlawful purpose, to attempt unauthorised access to systems or other people’s data, or to disrupt the service.
9. Limitation of liability
[Limitation of liability and warranty clauses to be drafted after review by counsel].
10. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and [competent court or forum] has jurisdiction over any dispute arising from them.
11. Changes
We may update these terms and will publish the updated version on this page. Material changes are notified to subscribed customers in advance.