IT support job description template
An IT support job description sets out how the role keeps employees’ devices, accounts and systems working. This template, written for companies in Saudi Arabia, covers helpdesk tickets, laptops and accounts, network and printers, access for joiners and leavers, backups, security updates and the asset register, with neutral wording and placeholders. Copy it or download it as Word.
Replace everything in [square brackets] with your details.
Job title: IT support specialist
Department: [Information technology]
Reports to: [IT manager]
Location: [City], [on site / hybrid]
Employment type: [Full time]
Job purpose
To keep [Company name]’s devices, accounts and systems working and secure, so that employees can do their work without interruption.
Key responsibilities
- Answer helpdesk requests by phone, email and [Ticketing system], and solve or escalate them.
- Set up laptops, phones and printers for employees and fix hardware and software problems.
- Create, change and remove user accounts in [Email and directory system] for joiners, movers and leavers.
- Support [Business systems] and coordinate with vendors for issues beyond first-line support.
- Keep the office network, Wi-Fi, printers and meeting room equipment working.
- Apply security updates and keep antivirus and device protection current.
- Check that backups run and test restores on a schedule.
- Keep the register of IT assets, licences and who holds each device.
- Collect devices and remove access when employees leave, with HR.
- Write simple guides and train employees on systems and safe use.
- Follow the company’s information security and data protection procedures.
Qualifications and experience
- [Diploma / Bachelor’s degree] in information technology, computer science or a related field.
- [Number] years of IT support or helpdesk experience.
- [Certificates the role needs, if any].
Skills
- Working knowledge of [Windows / macOS], [Microsoft 365 / Google Workspace] and networking basics.
- Clear explanation of technical issues in Arabic and English.
- Patience and a service mindset with non-technical users.
- Discretion with access to company and personal data.
Working conditions
Working hours: [Days and hours, within the Labour Law limits, and any on-call arrangement]
Place of work: [Office address and any branches]
Probation period: [Number] days, up to 180 days, as set in the contract
Pay and benefits: [Salary range or “to be discussed”], [Housing and transport allowances], [Medical insurance], [Other benefits]
How to apply
[How to apply and the closing date]
How to adapt it
- Name your environment: operating systems, email and office suite, business systems and any branches the person supports.
- Say whether there is on-call or weekend work, and how it is compensated.
- Keep certifications optional unless a client or system really requires one.
What to avoid in a job ad
- Requirements based on gender, age, nationality or religion. Describe the work and the skills, and let anyone who meets them apply.
- A list of every technology as essential for a first-line support role.
- Pay or benefits the offer will not match.
Some professions and activities are reserved for Saudis, or need a set share of Saudi employees, under Saudisation decisions. Check the decisions that apply to your activity and this profession on Qiwa before you advertise, and see Saudisation.
RafiqHR’s Recruiting module, in the All-in-one plan, posts the job to your careers site, job boards and Jadarat, and Rafiq AI drafts a first version of any description in the free job description generator.
Official sources
Frequently asked questions
What does an IT support specialist do?
An IT support specialist answers helpdesk requests, sets up and repairs laptops, phones and printers, creates and removes user accounts, keeps the network and Wi-Fi running, applies security updates, checks backups and keeps a register of IT equipment.
Why should IT support be involved when an employee leaves?
Because access to email, files and systems must be removed on the last day and company devices returned. A clear leaver checklist between HR and IT protects company data and personal data under the Personal Data Protection Law.
Which certifications should I ask for?
Only those the role needs. Vendor certificates in the systems you use can help, but practical experience and a short hands-on test often show more.
This is general information to help you understand the topic. It is not legal advice. Rules and rates change: always check the official text on the relevant authority’s platform and consult a qualified adviser before acting.
